If you purchased QuickBooks Desktop 2019 outright and have simply added payroll as a service package, the upgrade for QuickBooks Desktop would not have been included because they're two separate things. If you didn't do that and can't find the email, QuickBooks Desktop support can help you. Access to QuickBooks Desktop 2020 started in fall 2019, so you would have received an email with new license information and a download link to get started in 2020. When you have a monthly or annual subscription with QuickBooks Desktop, upgrades come free of charge and are sent as soon as the option to upgrade becomes available.

I want to make sure you're able to get to work in your version of QuickBooks Desktop since I know keeping on top of payroll is important. Please let me know if you have any other questions or thoughts you'd like to share. I'll be passing your feedback on to my team.

Pro and Premier support agents can answer questions 24 hours a day while Enterprise agents are on hand from Monday to Friday between 9 a.m. Learn more by calling our support team at 1-87. Having that allows them to upgrade when needed without taking on an extra cost while ensuring they'll have the most updated integrations for the program. We want to ensure our users are getting the most accurate calculations for their data to avoid potential costly errors down the line.įor that reason, I often recommend that users who need payroll consider a monthly or annual subscription for QuickBooks Desktop. Those updates are included in the payroll service fee. The upgrade is needed to keep the updates compatible with the software. You're correct that upgrades are required in order to have continued access to the latest payroll tax table updates from the CRA. Thanks for sharing your concerns about upgrading in relation to the QuickBooks Desktop payroll service add-on.

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